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What Does Photo Verification Confirm and What Does It Not Confirm?
What Does Photo Verification Confirm and What Does It Not Confirm?Last updated: September 17, 2026Photo verification helps confirm that the person using an account matches the photos submitted for verification. It is designed to reduce impersonation, stolen-photo accounts, and other misleading profile activity. However, photo verification does not confirm a member’s income, occupation, relationship intentions, medical information, criminal history, or the accuracy of every statement in their profile. Members should still take time to build trust, look for consistency, and report suspicious behavior. -
How Do I Make a Voice Call?
How Do I Make a Voice Call?Last updated: October 10, 2026To set up a voice call on our site, simply follow these steps: 1. Go to the profile of the person you want to have a voice call with. 2. Click on the "Voice Call" icon or button, which is typically found at the top of their chat box. If the other member cannot see your Voice Call button, go to Settings and turn off Prevent Incoming Video & Voice Calls. 3. If your browser asks for permission, allow access to your microphone. 4. After both parties accept the call, you'll be connected through voice call. -
How can I avoid being scammed or misled when dating online?
How can I avoid being scammed or misled when dating online?Last updated: July 20, 2026Online dating can be a great way to meet new people, but it is important to take time to build trust and avoid rushing into a relationship too quickly. Here are some tips to protect yourself: Take your time getting to know someone. Be cautious if someone pushes you to meet immediately, become emotionally committed quickly, or move the relationship faster than you feel comfortable with. Pay attention to pressure or unrealistic promises. Be careful if someone says things like “I’ve been looking for you my whole life” very early, makes intense promises, or tries to create a strong emotional connection before you truly know each other. Keep your personal boundaries. A respectful person will understand and respect your comfort level. Someone who ignores your boundaries or pressures you may not have your best interests in mind. Remember that online profiles may not tell the full story. Take time to verify information and look for consistency between what someone says and how they behave. Research before meeting in person. Consider checking publicly available information and use video calls or other ways to confirm someone’s identity before meeting. Never send money or share sensitive personal information with someone you have only met online. If you notice suspicious behavior, stop communication and report the profile through the platform’s reporting tools. -
How Can I Choose a Different Language on Your App?
How Can I Choose a Different Language on Your App?Last updated: July 7, 2026To use our site in a different language, please follow these steps: go to the "Profile Avatar" tab. Tap on the "Settings, Customer Support & Improvement Suggestions", then scroll down to "General Preferences", then select "Language" to choose your preferred language. -
How Do I Hide Someone That Is Rude or Harassing Me?
How Do I Hide Someone That Is Rude or Harassing Me?Last updated: July 7, 2026To hide somebody, please click the ellipsis (three dots) on the user's profile, and click on "Hide". Doing so will prevent members from communicating with you and from seeing your profile or commenting on any blogs you've posted. IMPORTANT: If a user has threatened you or committed an act of violence or theft, please contact your local law enforcement agency. Also, report the member from their profile or your conversation with them. -
How Do I Change My Age?
How Do I Change My Age?Last updated: September 23, 2026To correct your age, contact Support through the Feedback page and submit a valid ID for verification. -
Why Wasn't My Verification Successful?
Why Wasn't My Verification Successful?Last updated: June 10, 2026There can be many reasons why your verification is unsuccessful. Please make sure you are doing the following things to help complete the verification: 1. Make sure you have a clear face photo on your profile. 2. Make sure that the person in your selfie video matches the person in your profile photos. 3. Follow the on-screen instructions and move your camera so your head fits in the circle. 4. Make sure your full face is clearly visible and there is enough light. 5. Make sure your browser or app has permission to use your camera. 6. Check your internet connection and try again. 7. Your photo verification will be canceled if you delete all public photos. Colored lights are used in this verification. Please be cautious if you are photosensitive. If the problem continues, please contact us with a screenshot of the error message and a short description of what happens when you try to verify. For further information, please email support@SilverSingles.com. -
How Do I Turn Off "Auto-Reply Message"?
How Do I Turn Off "Auto-Reply Message"?Last updated: August 14, 2026To disable auto-reply messages, simply click on "SETTINGS" under your profile photo icon in the upper right corner of the top bar. Then, select the "Auto-Reply Message" section and turn off the "Enable Auto-Reply When I'm Offline" option. -
How Can I Unhide My Hidden Messages?
How Can I Unhide My Hidden Messages?Last updated: July 7, 2026To access hidden messages in the "CHATS" tab, navigate to the "SETTINGS" page and select "Hidden Conversations". Then click the "UNHIDE" link to restore previously hidden messages in the chat window. -
How to Unlike a Profile?
How to Unlike a Profile?Last updated: July 7, 2026To unlike a profile, navigate to "MY LISTS" on the top navigation bar and select "You Like" from the drop-down menu. Locate the person you wish to unlike, click on the three dots at their profile's upper right corner, and choose "Unlike" from that menu.